Shipping & Delivery

Last updated: March 2026

UK Delivery Options

Service	Carrier	Estimated Delivery	Cost
Standard Delivery	Royal Mail 48	2–4 working days	£3.99
Express Delivery	DPD Next Day	Next working day (order before 2pm)	£5.99
Free Delivery	Royal Mail 48	2–4 working days	Free on orders over £50

Order Processing

Orders placed before 2pm Monday–Friday are processed and dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched the next working day.

You will receive a dispatch confirmation email with your tracking information as soon as your order leaves our warehouse.

Tracking Your Order

Royal Mail Tracking

For orders sent via Royal Mail, you will receive a tracking reference beginning with two letters followed by 8 digits and ending in GB (e.g., AB123456789GB).

Track your Royal Mail parcel: royalmail.com/track-your-item

Enter your tracking number on the Royal Mail website
Tracking updates typically appear within 24 hours of dispatch
Royal Mail will attempt delivery once — if you're not in, they'll leave a notification card with re-delivery/collection options
Parcels are held at your local delivery office for 18 calendar days before being returned to us

DPD Tracking

For orders sent via DPD, you will receive an email and/or SMS from DPD directly with your tracking link. DPD provides a 1-hour delivery window on the morning of delivery so you know exactly when to expect your parcel.

Track your DPD parcel: dpd.co.uk/apps/tracking

DPD sends an automated notification the evening before delivery with your 1-hour time slot
You can change your delivery date, redirect to a neighbour, or request safe place delivery via the DPD app or tracking link
If you miss your delivery, DPD will make one further attempt the following working day
After two failed attempts, your parcel will be held at your nearest DPD Pickup point for 7 days
DPD Pickup points can be found at: dpd.co.uk/dpd-pickup

Delivery Issues

If your tracking shows your parcel as delivered but you haven't received it, please:

Check with neighbours and any safe place specified
Check for a delivery notification card from Royal Mail or DPD
Contact us within 5 working days of the expected delivery date at info@primex-nutrition.com

We are unable to investigate delivery issues reported more than 28 days after the dispatch date.