Privacy Policy

Last updated: March 2026

Primex Nutrition ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you use our website at primex-nutrition.com.

1. Data We Collect

Account & order data: Name, email address, phone number, delivery address, order history
Payment data: Payment is processed securely by Shopify Payments / PayPal. We do not store card details
Website usage data: IP address, browser type, pages visited, via cookies and analytics tools
Marketing data: Email address if you subscribe to our newsletter

2. How We Use Your Data

To process and fulfil your orders
To send order confirmations, dispatch notifications and tracking information
To respond to enquiries and provide customer support
To send marketing emails (only with your consent, unsubscribe at any time)
To improve our website and products through analytics

3. Legal Basis for Processing

We process your data on the following legal bases under UK GDPR:

Contract performance — to fulfil your orders
Legitimate interests — to improve our services and prevent fraud
Consent — for marketing communications

4. Data Sharing

We share data only with trusted third parties necessary to operate our business:

Shopify — our e-commerce platform (data processed in accordance with their privacy policy)
Royal Mail / DPD — name and delivery address for order fulfilment
Payment processors — for secure payment processing
Email marketing tools — if you have opted in to marketing

We do not sell your personal data to third parties.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@primex-nutrition.com.

6. Data Retention

We retain order and customer data for 7 years for legal and accounting purposes. Marketing data is retained until you unsubscribe.

7. Cookies

We use cookies to improve your experience, analyse traffic and enable shopping cart functionality. You can manage your cookie preferences at any time. See our Cookie Policy for details.